Refund Policy

When you use this site, for any sort of information, it does not, by design, establish advisor-client or consultant-client association between XIPHIAS and you, who is the guest/reader/user. As such an association may occur ONLY in a situation where in an advisory/consulting charge is given to XIPHIAS. However if a visit made results in advisor-client or consultant-client relation between the two parties, the client concurs with following as a part of the policy of refund involving consulting:

An advisor-client or consultant-client association is and will continue to be subject to a completely new Retainer Agreement decided and inked between both the parties, namely, XIPHIAS & Client. The terms & conditions and refund policy of this type of an agreed and inked contract of engagement/agreement, for using the services of the immigration consultancy in its capacity as an advisor, is fully autonomous of the terms & conditions of usage of the given site.

Since the pact of engagement could not be the same, and may vary from one client to another, it remains the job of the guest/reader/user to present a formal request before Xiphias for a draft copy of, what is called the Retainer Agreement, that carries an annexure on refund policy which will be relevant in his situation, evaluate the Retainer Agreement & refund policy and only then settle the fee in Xiphias favour.

The client will offer every needed information and papers, such as the English translations in an agreed form, and as sought by Xiphias and the involved Visa Office. It has been fully agreed upon by the said immigration consultancy on the ground of the facts and papers presented by the client. In case the furnished details is discovered to be inaccurate or fake or deficient or incorrect, and so not entertained by the concerned Immigration bodies, the immigration consultancy takes no responsibility whatsoever for the not too positive impact of the same on the result of the petition and the ensuing rejection on this basis, even as no refund shall be claimed–either of the consulting charge or the amount paid to the government organizations under such situations!

The mandate of Xiphias is restricted to suitably help the client on the instructions and the matters involving the submission and the processing of his application for immigration permit on the basis of the phases duly instructed in the Retainer Agreement, offered separately and inked between both the groups, and only for the phases for which fee has been given to XIPHIAS.

We have no control whatsoever over an adverse modification to the existing selection criteria as given here on this site which takes place following the inking of the Retainer Agreement, and where, post the inking of the given Retainer Agreement, there is a transformation in qualifying mark, or where there is a subsequent petition of fresh regulations on the petitions submitted before.

Each and every appropriate government and skills evaluation agencies charge, for all stages, may undergo a change at the sole discretion of the government bodies even as XIPHIAS lacks any control whatsoever over on such a declaration. The client shall settle the charges as appropriate and sought from the immigration process, to a variety of government and associated groups, and for the purpose of testing. In a situation where in the client has made the payment, XIPHIAS does not offer and has not offered any sort of assurance that the petition shall materialize in the client's favour.

The client shall loyally reveal before XIPHIAS, each and every detail involving each and every case, existing or past cases of wrong-doings and/or conviction, and insolvency levelled against the clients and those who are dependent on him. If he does not reveal such details, and if the same is found afterwards, no refunds at all of the money given to the immigration consultancy in question will be made.

The client must offer, inside 30 days, each and every paper, forms and facts that will make it possible for the immigration consultancy in question to present his petition for skills appraisal with the applicable appraisal organization. The client's inability to do the same will only suggest that no reimbursement of the advisory/consulting fee offered to XIPHIAS is outstanding.

Client will notify XIPHIAS of each and every communication received by him from the processing visa office-in writing or via phone-inside a week of the receiving of such a message. Besides, the client shall notify the said immigration consultancy of each and every communication–both via written matter and via phone-undertaken by the Client, straight with the involved visa bureau inside a week or 7 days of such a contact. This comprises personal visits made to the visa bureau, and/or inquiry made, via phone. The client's inability to do the same will only suggest that no money back whatsoever is outstanding of any advisory charges offered to the immigration consultancy.

The client will participate in each and every interview, as and when needed by the concerned processing visa agency, at the place mentioned by the visa agency, and at his own cost, and swiftly follow each and every given order as given by the visa agency. The client's inability to do the same will only suggest that no refund whatsoever is outstanding of any advisory charges offered to XIPHIAS.

The client shall show the possession of the required liquid funds prior to the issuance of the permit, or at any given time period during the processing of the petition, in agreement with the requirements of the visa policy of the Overseas Country on the settlement funds. The client's inability to do the same will only show that no refund whatsoever is outstanding of any advisory charges given to XIPHIAS.

The client will settle all charges, which could be owed to a variety of government and skills appraisal bodies and language testing organizations, such as but not restricted to the skills appraisal costs, residency visa petition costs, the IELTS test, health tests, etc. The given charges are strictly non-returnable and not adjustable by either any of the receiving offices or the immigration consultancy, notwithstanding the final conclusion on the visa petition. A favourable appraisal or conclusion is the sole prerogative of the involved organization even as the immigration consultancy exercises no control at all over the final outcomes at any phase of the visa petition. XIPHIAS has given no assurance whatever of a favourable appraisal or end result of the projected petition of the client for any phase.

The client will inform XIPHIAS about every news involving a change of housing/mailing address, educational/specialized credentials, change of matrimonial position/ service or company, newly born kids or any police/unlawful case-after the submission of the petition, and while the processing is going on till the time of the discharge of Permanent Resident Permit. The client's inability to do the same will only show that no refund at all is outstanding of any advisory charges given to the immigration consultancy.

The client will appear for an IELTS Test and any other Language Qualification Test and achieve a minimum individual total of group in every given appraisal factors as appropriate for him/her and as per the Retainer Agreement with XIPHIAS. The client thoroughly realizes and concurs that his petition cannot be submitted--minus the necessary IELTS/Language total and no reimbursement of the advisory/consulting charges offered to XIPHIAS will be outstanding or settled, in a situation wherein he/she fails to attain the required IELTS/Language total.

The client shall also make certain that in case married; the other half appears for an IELTS/Language test and offers a report with minimum score as is appropriate on the basis of the decided Retainer Agreement with XIPHIAS. The client fully understands and concurs that his petition cannot be presented, minus the needed IELTS/Language points of the marital partner even while no compensation of the advisory/consulting charges given to XIPHIAS will be claimed or made in a situation wherein he fails to receive the Retainer Agreement prescribed IELTS/Language total of the marital partner. The said test together with the associated report is necessary towards the documentation for wedded clients, though the client may not ask for points for the qualifications of his partner.

The advisory/consulting charges given to XIPHIAS does not comprise any amount owed to any organization of the government, and to any language testing group or for any other reason, and shall be restricted to the services and duties of the immigration consultancy as duly set and decided under the Retainer Agreement inked separately with the client.

The client will confirm to XIPHIAS, in case he is keen to use the alternative services of a global authorized assignee, and also make additional payment for such services to XIPHIAS, as duly arranged and decided under the Retainer Agreement inked separately with the client. Any online payment will not contain fee owed to such global authorized assignees--and in each and every situation--will not be given back.

The client clearly accepts that he has been apprised of the usual waiting durations/average processing time, as appropriate to his permit class, and further that such waiting durations/usual processing time solely depends on the convenience of processing visa office/appraisal body. The client also fully agrees and realizes that he will never have any claims whatsoever on any sort of refund of the charges made on or off-site, on the ground of the extended petition processing time periods.

XIPHIAS has not offered any sort of assurance, advice or pledge on work assistance or job assurance, following an approval for permit, and after landing for any given overseas country. No compensation will be claimed of any advisory charges offered earlier to XIPHIAS by the client on the ground that XIPHIAS has been unable to offer a job guarantee abroad.

In a situation where in a clash/dispute in the matter of the payment made by client to XIPHIAS towards the Retainer Agreement duly inked with XIPHIAS, the responsibility of XIPHIAS in case it arises and is outstanding, either monetary or otherwise shall not surpass, and will be restricted to the charges offered to XIPHIAS as advisor/consulting charges as part of the duly inked Retainer Agreement.